Help Center

Welcome to Ontrive! Here's how to begin your learning journey:

1. **Create an account** - Sign up with your email or social login

2. **Browse courses** - Explore our catalog by category or search for specific topics

3. **Enroll in a course** - Click 'Enroll' on any course that interests you

4. **Start learning** - Access your course immediately from 'My Courses'

Pro tip: Check out our featured courses on the homepage for popular recommendations!

Accessing your courses is simple:

• Click on **'My Courses'** in the navigation menu

• You'll see all your enrolled courses with progress tracking

• Click on any course to resume where you left off

• Your progress is automatically saved across all devices

You can also access courses directly from your dashboard homepage.

Yes! Many courses include downloadable resources:

• **PDFs & Documents** - Look for the download icon next to attachments

• **Code files** - Available in programming courses

• **Worksheets** - Printable exercises and notes

• **Cheat sheets** - Quick reference guides

Note: Video content requires an internet connection due to licensing agreements.

To manage your account:

1. Click your **profile picture** in the top right corner

2. Select **'Settings'** from the dropdown

3. Here you can update:

• Personal information (name, photo, bio)

• Email preferences and notifications

• Password and security settings

• Learning preferences

Changes are saved automatically.

We offer flexible payment options:

• **Credit/Debit Cards** - Visa, MasterCard, American Express

• **Mobile Money** - MTN, Airtel, and other local providers

• **Bank Transfer** - Direct bank payments

• **Paystack** - Secure online payments

All transactions are encrypted and PCI-DSS compliant for your security.

Ontrive Pro gives you unlimited access:

• **Monthly plan**: $8.99/month - Cancel anytime

• **Annual plan**: $64.99/year - Save over 40%!

**What's included:**

✓ Unlimited access to all courses

✓ Ad-free learning experience

✓ Downloadable certificates

✓ Priority support

✓ Early access to new courses

Upgrade anytime from the Pricing page!

Yes, we offer a satisfaction guarantee:

• **7-day free trial** - Cancel before it ends, no charge

• **30-day money-back** - Full refund if not satisfied

• **Pro-rated refunds** - Available for annual plans

To request a refund, contact support@ontrive.com with your account email.

Ontrive works great on:

**Desktop Browsers:**

• Chrome (recommended)

• Firefox, Safari, Edge

**Mobile:**

• iOS App (iPhone & iPad)

• Android App

• Mobile web browsers

For the best experience, keep your browser updated to the latest version.

Try these troubleshooting steps:

1. **Check your connection** - Ensure stable internet (5+ Mbps recommended)

2. **Clear browser cache** - Settings → Clear browsing data

3. **Disable extensions** - Ad blockers may interfere

4. **Try incognito mode** - Rules out extension conflicts

5. **Switch browsers** - Try Chrome if issues persist

6. **Lower video quality** - Click the gear icon on the player

Still having issues? Contact our support team!

Earn certificates to showcase your achievements:

• **Completion certificates** - Finish all lessons in a course

• **Quiz requirements** - Some courses require passing quizzes

• **Downloadable** - PDF format, perfect for LinkedIn

• **Verifiable** - Each certificate has a unique ID

Pro subscribers get access to all certificates!

Track your journey easily:

• **Course progress bars** - See completion percentage

• **Dashboard stats** - Total courses, hours learned, streaks

• **Lesson checkmarks** - Mark lessons as complete

• **Quiz scores** - Review your performance

• **Learning streak** - Stay motivated with daily goals

Your progress syncs across all your devices!

Forgot your password? No problem:

1. Go to the **Login page**

2. Click **'Forgot Password'**

3. Enter your email address

4. Check your inbox for the reset link

5. Create a new secure password

The reset link expires in 24 hours. Didn't receive it? Check your spam folder or contact support.